Complaint

Steps taken for betterment of customer services:

  • Equitable distribution of electricity through load management.
  • Decentralization of the billing system with central monitoring.
  • Bill payment through SMS and GrameenPhone bill pay center
  • To attend customer complaint within 1 hour.
  • Citizen charter displayed in all NOCS premises.
  • Customer complaint box placed in all NOCS premises.
  • Information of loadshedding through SMS.
  • Reduced bill distribution time and hassle-free bill correction and duplicate bill generation.
  • Online accounts checking and bill payment confirmation.
  • Online consumer ledger download.

Disruption of Power Supply :

Immediate Power Interruption Problem

NOTE :

If you are facing any power interruption or experiencing voltage fluctuation (high/low voltage) problem, please first put off your main switch, check your distribution board and internal wiring. If you find everything is ok,please contact your concerned divisional control room.

Bill Related Problem :

For Billing Complaint please click Here